University of Pennsylvania Health System

The Patient Experience at Penn Medicine

As patients become more empowered with knowledge, they begin to judge health care providers on quality and outcomes as well as the experiences of patients who get their care at a particular organization.

A relationship between a patient, hospital and care delivery team is sealed the moment the patient experiences the service that is being delivered.

Penn Medicine reviews all patient feedback, allowing us to improve where needed to deliver the best patient, family and friend experience. See below for testimonials.

What Patients Say About Penn Medicine

"I wish to express my deep appreciation for the wonderful care I received at the Hospital of the University of Pennsylvania. Everyone from the nurses to the doctors to the respiratory therapists - everyone - was absolutely fantastic, professional, caring and outstanding. I can’t say one negative thing about HUP. I received outstanding care throughout my four days and came home vastly improved… thank you HUP so much for taking excellent care of me. I will never forget it. I hope I never need to be there again, but knowing that should I get sick again, that such wonderful, skilled people are at HUP, is eminently reassuring.”

Jocelyn C.

"The entire staff did everything possible to make an anxiety-causing situation as relaxing and painless as possible."

Bob D.

"Thank you so much for your excellent service and consideration. We stopped in for an unplanned asthma check and you got my son in quickly. It is great to know we have such an amazing health care facility right around the corner from us. All of the staff are excellent."

Brenda F.

"Staff couldn’t have been more pleasant, friendly and accommodating. Took a stressful situation (for me) and made it a very good experience. Everyone was very professional.  I would highly recommend University of Pennsylvania to others."

Beth L.

"Your new facility, Perelman Center for Advanced Medicine is very comfortable but the best asset is the team of nurses and doctors. They are all so kind, caring and helpful. I can’t say enough great things of how they do their job and take care of patients, it’s wonderful."

John W.

"My care was excellent and the facilities were top notch . . . Nurses, aides and support personnel were outstanding, cheerful and very helpful and got me on my way in record time. I cannot say enough about the experience. I was sent to Penn because my PCP [primary care provider] had an experience there as a cardiac patient, and he was not wrong that the care, facilities and doctors are first rate…. All in all, thanks so much to everyone - I will recommend Penn to anyone who asks!"

Tim A.