University of Pennsylvania Health System

Quality & Outcomes

Further Information

If you have questions or problems concerning your care, please speak with your physician, nurse or other hospital or ambulatory practice representative before you leave the clinical site.

You may also direct your concerns regarding your health care or questions about the Patient Bill of Rights and Responsibilities to the appropriate Patient & Guest Relations Office:

The following organizations may be contacted if concerns about your care or treatment have not been resolved to your satisfaction:

  • The Division of Acute and Ambulatory Care
    Pennsylvania Department of Health (DOH)
    P.O. Box 90
    Harrisburg, PA 17120
    1-800-254-5164

  • Centers for Medicare and Medicaid Services (CMS)
    1-800-MEDICARE

  • The Division of Accreditation Operations
    Office of Quality Monitoring
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181
    Fax: 630-792-5636
    Email: complaint@jointcommission.org