University of Pennsylvania Health System

Penn Medicine’s System-Wide Quality Goals

Clinicians, staff and employees at Penn Medicine are committed to maintaining Penn’s reputation as a world-leading institution in patient care. Together they believe that serving patient needs is best accomplished with a well-structured, well-integrated patient care approach. As such, Penn Medicine is continuously raising the bar and setting system-wide goals to ensure it meets the demands of the future. Presently, all departments within Penn Medicine are working towards the goal of eliminating preventable deaths and preventable 30-day readmissions. Both goals are strong indicators of quality care.

Understanding the Blueprint for Quality and Patient Safety

To eliminate preventable deaths and 30-day readmissions, Penn Medicine has developed a Blueprint for Quality and Patient Safety representing an unprecedented commitment to quality improvement and patient safety. The blueprint includes many musts, including the promise to always deliver patient and family-centered care and to always ensure a seamless transition in a patient’s care throughout the organization.

There are five imperatives to the blueprint. They are:

  • Increase accountability that spans all areas of Penn
  • Increase patient and family involvement in all patient care related areas
  • Continue to improve coordination of care processes ensuring seamless transition of care
  • Reduce unnecessary variations in care
  • Strengthen organizational capacity for continuous improvement