University of Pennsylvania Health System

Penn Medicine Social Media Guide

Guidelines for Participation in Penn Medicine Social Media

These guidelines are for anyone who may wish to interact with Penn Medicine through our institutionally sponsored social media channels.

While we encourage your posts and comments in social media channels maintained by Penn Medicine, please understand that we cannot respond to every comment, and that we will not offer medical advice, diagnosis or treatment via the internet. If you have a question about your specific medical condition, please contact your doctor or other qualified healthcare professional. If you are in the United States and believe you are experiencing a medical emergency, please call 911.

Penn Medicine moderates comments posted on our sites, and we reserve the right to delete comments that are abusive, derogatory, off topic, inaccurate, offensive, illegal or that contain foul language, spam or advertisements for commercial products. Disagreements and feedback/criticism are permitted, but mutual respect is a must and abusive language is out of bounds.

For your privacy and confidentiality, you should consider carefully before posting personal medical information to the internet. Please remember that your posts and comments are available for all to see. Once posted, confidentiality and privacy cannot be maintained.

Your use of any of the social media channels maintained by Penn Medicine is subject to the Terms and Conditions of Use set forth below. By accessing, viewing, posting or otherwise using any content on or available through the Penn Medicine social media channels, you unconditionally accept these Terms and Conditions of Use. If you do not agree to the Terms and Conditions, you may not use the Penn Medicine social media channels.

Terms and Conditions of Use

  1. Use of Penn Medicine social media does not create a physician-patient relationship with any Penn Medicine health care professional. Penn Medicine's social media sites are made available with the understanding that the content and service providers are not engaged in rendering medical, health, psychological or any other kind of personal professional services through these sites. Users should consult with a medical, health or other competent professional before taking any action or drawing any inferences based upon the information accessed or viewed through the sites; any action taken by a User in response to information obtained from a social media site is at the User's discretion. Nothing posted on any Penn Medicine social media site should be relied upon to replace or overrule a licensed health care professional's judgment or clinical diagnosis.

  2. Neither Penn Medicine nor its content or service providers guarantee or warrant the Penn Medicine social media sites against errors, defects, delays, omissions, interruptions or losses, including losses of data, nor are any files downloaded from a Penn Medicine site warranted or guaranteed to be free of viruses, bugs, worms or other such destructive properties.

  3. Each User grants Penn Medicine the irrevocable, perpetual, transferable, non-exclusive, royalty-free worldwide license (with the right to sublicense) and right (i) to reproduce, publish, distribute and display content that the User posts or contributes, (ii) to create derivative works from the content that the User posts or contributes, (iii) to edit, modify or delete content, and (iv) to use content that the User posts or contributes for any Penn Medicine purpose.

  4. Users are responsible for content submitted to social media sites. You may not submit any material or content that infringes any patent, trademark, copyright or other proprietary rights of any party. You agree that you will not violate any local, state, federal and international laws and regulations, including those related to copyright and other intellectual property rights. You further agree that you will not submit any information that (i) is disruptive, threatening, abusive, profane, harassing, embarrassing, defamatory, libelous, obscene, hateful or racially, ethnically or is otherwise objectionable as solely determined by Penn Medicine, (ii) contains any product or service advertisements or endorsements, or (iii) can be construed as political lobbying.

    If you believe that someone has infringed a copyright that you own by posting content on a Penn Medicine social media site, please notify our copyright agent and follow these instructions carefully: http://www.upenn.edu/computing/security/reporting_copyright.php.

  5. Users may not make any commercial use of any Penn Medicine social media site or any content, code, data or materials on or available through the Penn Medicine social media sites. Users may not download, post, display, publish, copy, reproduce, distribute, transmit, perform, broadcast, create derivative works, sell or otherwise exploit any content, code, data or materials on or available through the Penn Medicine social media sites, which is not otherwise a fair use by the User under then-current U.S. copyright law. Users also agree not to alter, edit, delete, remove or otherwise modify the meaning, appearance or purpose of any content, code, data or materials on or available through the Penn Medicine social media sites, including, but not limited to, altering, obscuring or removing any trademarks, trade names, logos or other proprietary rights notices.

  6. Penn Medicine reserves the right to edit, modify, remove or delete any content or other information or materials submitted by Users.

  7. Penn Medicine also reserves the right to monitor, restrict, block, suspend or discontinue your access to the Penn Medicine social media sites, at any time, with or without advance notice, and for any reason or no reason at all.

  8. Penn Medicine may, without any liability to you, disclose your communications and activities with Penn Medicine social media in response to lawful requests by governmental authorities, judicial orders, warrants or subpoenas, or for the protection of Penn Medicine rights.

  9. You agree to defend, indemnify and hold Penn Medicine and its content and service providers harmless from any and all claims, liabilities, losses, damages, settlements, judgments, costs and expenses, including attorneys' fees, arising in any way from your use of or access to Penn Medicine social media. Penn Medicine reserves the right, at its sole expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with Penn Medicine's defense of such claim.

  10. Penn Medicine may suspend, change or discontinue any aspect of Penn Medicine social media at any time.

  11. PENN MEDICINE SOCIAL MEDIA, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, FUNCTIONS, MATERIALS AND INFORMATION PROVIDED THROUGH PENN MEDICINE SOCIAL MEDIA, ARE PROVIDED "AS IS," "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, DISPLAYABILITY, ACCURACY, PRECISION, CORRECTNESS, THOROUGHNESS, COMPLETENESS, USEFULNESS OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND PENN MEDICINE HEREBY DISCLAIMS ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED.

  12. USER ASSUMES ALL RESPONSIBILITY RELATED TO THE SECURITY, PRIVACY AND CONFIDENTIALITY RISKS ASSOCIATED WITH SENDING ANY CONTENT OVER THE INTERNET. PENN MEDICINE DOES NOT WARRANT OR SAFEGUARD AGAINST INTENTIONAL OR MALICIOUS ATTEMPTS TO INTERCEPT OR COMPROMISE USER INFORMATION POSTED TO PENN MEDICINE SOCIAL MEDIA OR SENT OVER THE INTERNET.

  13. IN NO EVENT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL PENN MEDICINE, OR ANY OF ITS TRUSTEES, OFFICERS, EMPLOYEES, FACULTY, AGENTS OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM, OR DIRECTLY OR INDIRECTLY RELATED TO, THE USE OF, OR THE INABILITY TO USE, PENN MEDICINE SOCIAL MEDIA OR THE CONTENT, MATERIALS AND INFORMATION RELATED THERETO, USER'S PROVISION OF INFORMATION VIA PENN MEDICINE SOCIAL MEDIA, LOST BUSINESS OR LOST SALES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

  14. Any dispute, claim or action related to your use, viewing, posting or access to Penn Medicine social media shall be construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflicts of laws principles.

  15. PENN MEDICINE RESERVES THE RIGHT, AT ITS SOLE DISCRETION, TO SUSPEND, MODIFY OR UPDATE THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT ADVANCE NOTICE. Changes will be effective when posted. Users' continued use of the Penn Medicine social media after such changes to the Terms and Conditions of Use are posted will be considered acceptance of those changes.

  16. If any term, condition or provision of these Terms and Conditions of Use is found to be invalid or unenforceable, such invalidity or unenforceability shall not affect the remainder of the Terms and Conditions of Use.

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