Refunds for credit card payments made to Penn Medicine through our Web site are handled on a case by case basis. Refund policies vary by department and type of service/charge. Should you have questions about a charge to your credit card and/or require a refund, please use the contact information in your email receipt.
If you no longer have your email receipt or did not receive one, please use the contact us form to send us your question about the charge. Please provide as much detail as possible regarding the charge so that we may route your question to the appropriate Penn Medicine employee to answer your questions. (Please do not send your credit card number through the "contact us" form.)
Please note that donations are final. Tickets to fundraising events will be handled on a case by case basis.
Need an appointment? Request one online 24 hours/day, 7 days/week or call 800-789-PENN (7366) to speak to a referral counselor.