University of Pennsylvania Health System

Contact Us

Frequently Asked Questions

Do you participate with my insurance?

Unfortunately, we are unable to provide specific information regarding insurance coverage for specific services and procedures. Information regarding your insurance coverage should be discussed with your insurance carrier. On the back of your insurance card you will find a telephone number for Member Services / Customer Services. Most often it is a toll free telephone number. Please contact your insurance carrier regarding your inquiry.

How do I get my birth certificate or one for my baby?

All birth records may be obtained from the Department of Vital Records for the state in which you were born. You may call the Department of Vital Records at 724-656-3100.

There is information regarding obtaining your birth certificate at the following website. This website is not affiliated with the Penn Medicine website and we have no control over its content.

www.vitalrec.com/birthcertificates/

How do I get a social security number for my newborn?

Upon having your baby, you may sign a release of information form so that the hospital may obtain your baby's social security card. The process is as follows: The birth records are sent to the Department of Vital Records who then download the information to the Social Security Administration. You will first receive the baby's birth certificate. 3-4 weeks following the receipt of the birth certificate, you will receive the social security card.

How do we link your website to ours?

Thank you for your interest in www.pennmedicine.org. However, we will decline your request to exchange links with our website. Please remove askuphs@uphs.upenn.edu from future mailings.

Where can I send a complaint or a compliment?

Please use the contact us form to send your information to Penn Medicine and provide as much detail about your experience as possible. Please include the department, facility, time of service, and any of the staff involved. Any of the names of the staff or position, such as "secretary or manager," would also be helpful. We assure you we will forward your inquiry to the most appropriate persons.

Throughout Penn Medicine, we strive for excellence in patient care and service. We value patient and family feedback, whether complimentary or critical, as it helps us to identify potential problems and enables us to implement new services and improvements.

How can I find information about a drug I was prescribed?

For general information about a specific drug, please call our Drug Information Center at 215-662-2903, Monday to Friday from 8:30 a.m. to 4 p.m.

Do you have information on internships and externships?

The employment opportunities within Penn Medicine are posted on our website and updated regularly. You may search for employment using a number of prompts to find a job offer that meets your needs.

Visit the careers website in order to search for positions by job type or entity. Applications for employment and resumes are accepted electronically only!

What do I need in order to get my medical records?

Outpatient record request must be obtained directly from the specific department where service was obtained. Radiology films and reports can be obtained from the Film Library for that particular hospital. Inpatient record requests should be sent to the hospital the patient attended.

To obtain medical records, you must obtain a "Release of Medical Records" request form at the facility or department from which services were received. You must then submit the completed form to the Department of Medical Records.

In some instances there is a cost involved.

Hospital of the University of Pennsylvania
Medical Records Department
1st Floor Founders
3400 Spruce Street
Philadelphia, PA 19104
215-633-8950

Penn Presbyterian Medical Center:
Medical Records Department
Myrin Basement
39th and Market Streets
Philadelphia, PA 19104
215-662-8212

Pennsylvania Hospital:
Medical Records Department
2 Cathcart Bldg.
800 Spruce Street
Philadelphia, PA 19107
215-829-3931

How do I find out about volunteering?

Volunteer opportunities are available at the Hospital of the University of Pennsylvania, Pennsylvania Hospital and the Abramson Cancer Center of the University of Pennsylvania.

Please click here to find information about the various programs being offered that would best suit your interests.

Thank you for your kindness.

Can I e-mail my information changes to you?

We appreciate you letting us know about the changes in your personal information. For your protection we cannot make a change to the hospital database, based on the receipt of e-mail.

Please contact the Department of Patient Registration at 215-615-2240 or 1-877-204-9213 to make the necessary changes to your demographic information. You may call toll free, the Penn Health Referral Service at 800-789-PENN (7366) for other related services within the health system.

At the time of the call to the Department of Patient Registration, other identifying information may be requested in order to make the necessary changes.

How can I be an egg donor?

The Department of Reproductive Endocrinology at the Hospital of the University of Pennsylvania is involved with the Egg Donor Program.

Information on the program as well as instructions for participation (Egg Donation Screening Form) can be found at the following link:
www.pennmedicine.org/fertility/patient/clinical-services/donor-egg-program.