Preparing for Appointments
Office Hours
Monday through Friday
8:30 am – 5:00 pm
Our patients are seen by appointment only. In
case of emergency, please call 911 or go to the
nearest emergency room.
Appointments
Making Appointments:
To make an appointment at the Penn Rodebaugh
Diabetes Center call 800-789-PENN (7366).
You can also request
an appointment online.
The Penn Rodebaugh Diabetes Center provides
care exclusively for diabetes. Our patients
must have a primary care provider. Please see
your primary care provider for non-diabetic
conditions - for example - colds, chest pain,
headaches, upset stomach or muscle and joint
problems.
We encourage our patients to make office appointments
well in advance. Our office will remind you
of your appointment prior to your visit. You
can assist our staff by bringing the following
information to your office visits, when applicable:
- required referrals from primary care provider
or other physicians
- medications/prescription information
- lab reports
- glucose logs and monitors
Please call our registration office to update
your account information prior to your visit
at 1-877-204-9213 or 215-615-2240.
Canceling Appointments:
We realize that cancellations occasionally
happen. If you are unable to keep an appointment,
please contact our office as soon as possible.
This courtesy allows us to better serve our
patients.
Emergency Appointments:
Our practice occasionally needs to accommodate
emergency appointments. We try to minimize
the impact it has on your waiting time and
thank you for your patience. If you have
not been informed of any delays, please notify
us.
Office Policies
Effective August 1, 2003, we have updated
some of our office policies to provide better
service to all of our patients. Please let us
know if you have any questions or concerns about
these policies:
- Late Arrival Policy - We respect the
time of all of our patients. We strive to stay
on schedule so that other patients do not have
to wait. If you are delayed and arrive late
for your appointment, every effort will be
made to see you the same day. However, you
may be required to wait or your appointment
may need to be rescheduled. Thank you for understanding.
Our goal is to improve services to all patients.
- New Referral Policy - All patients
who arrive for their appointments without their
necessary referrals will be asked to reschedule
their appointment for another day in order
to allow time to obtain the referrals from
their primary care provider (PCP).
- Out of respect for everyone’s time,
we try to stay on schedule to avoid long waiting
times. Patients who arrive on time and bring
the necessary paperwork may be inconvenienced
or delayed if we spend time contacting PCPs
of other patients and wait for faxes or return
telephone calls. We thank you for your understanding.
Prescription Medication and Refills
In order to minimize the need for telephone
calls, we ask that you request refills for diabetes
medications and supplies during your visit.
You may call for a refill if your prescribed
diabetes medication is running out before your
next appointment. Please call when you have at
least one week supply left. Please contact us
as early as possible during office hours so that
your refill can be available within 48 hours.
Our office staff will need the following information:
- PCP or physician’s name
- medication’s name and dosage
- pharmacy’s name and telephone number
Please do not ask our office for refill medications
prescribed by other physicians. We will NOT refill
prescriptions for patients who have not been
seen at the Penn Rodebaugh Diabetes Center for
more than one year.
Referrals and Consults
Our practice is exclusively for diabetes
care and our patients must have a primary care
provider.
If another physician refers you to the Penn
Rodebaugh Diabetes Center, please provide the
PCP or physician’s name, address and telephone
number. In certain situations, we may need to
contact your physician or refer you to a specialist
for consultation. Please notify us if you would
like another opinion or require information on
other specialists. We are happy to suggest other
specialists and will send details about your
care with your permission.
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