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Our Commitment for Providing
Excellent Care
The University of Pennsylvania Health System
is committed to providing you with excellent
clinical care and service. If you have concerns
regarding your care, you have the right without
recrimination to voice those concerns, have them
reviewed, and when possible, resolved.
Please contact
us if you feel we have not met
your expectations. A Patient & Guest Relations
representative will review your message and
respond to your concerns. The contact
us form is
available 24 hours a day, 7 days a week. All
messages are read within one business day.
In addition, you may contact The Division of
Acute and Ambulatory Care, part of the Pennsylvania
Department of Health, at P.O. Box 90, Harrisburg,
PA 17120 or by phone at (800) 254-5164, or the
Department of Health Services Center for Medicare
and Medicaid Services (CMS) by calling 1-800-MEDICARE
to resolve a grievance. You may also contact the
Division of Accreditation Operations, Office of
Quality Monitoring, Joint Commission on Accreditation
of Healthcare Organizations, One Renaissance Boulevard,
Oakbrook Terrace, IL 60181, fax (630) 792-5636
for concerns related to quality and safety-of-care
issues or the safety of the environment in which
care is provided.
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